British Gas Must Die
You'll recall the fun and games we've had with these people in the past. We have now moved to another company to supply our gas and finally, we naively thought, we were free of their lethargic incompetence. Any firm that calls you up to try and persuade you to stay with them as a supplier and manages to get your name wrong for the entirety of the conversation does not deserve to survive. Sadly, it appears that our land-lord has a deal with British Gas to service the boiler in our flat.
Tinseltroos took a day off work yesterday so an engineer could come and service the boiler. He didn't actually "service" it, he more "broke" it, so we now have no heating and must rely on the immersion heater for water, which involves remembering to turn it on an hour before you want any hot water and costs a fortune. The engineer promised to return this morning and repair the damage. He hasn't. British Gas have contacted our land-lord and say they will try and return in a week when they have the required part. Looking at the weather forecast it will be freezing every night this week and we have no heating at all. I am speechless with anger.
Just in case we forget, British Gas only made half a billion pounds in profit for the first six months of this year (£533m to be precise). Apparently this is nowhere near enough to maintain an inventory of boiler parts so that mistakes made by their cack-handed employees can be remedied quickly.
Tinseltroos took a day off work yesterday so an engineer could come and service the boiler. He didn't actually "service" it, he more "broke" it, so we now have no heating and must rely on the immersion heater for water, which involves remembering to turn it on an hour before you want any hot water and costs a fortune. The engineer promised to return this morning and repair the damage. He hasn't. British Gas have contacted our land-lord and say they will try and return in a week when they have the required part. Looking at the weather forecast it will be freezing every night this week and we have no heating at all. I am speechless with anger.
Just in case we forget, British Gas only made half a billion pounds in profit for the first six months of this year (£533m to be precise). Apparently this is nowhere near enough to maintain an inventory of boiler parts so that mistakes made by their cack-handed employees can be remedied quickly.
Labels: complaints dept, customer care
scribbled hastily by Mr Atrocity at 10:46 am
2 Comments:
Isn't that illegal? to leave you without heat?
Apparently not in the lovely privatised world of market competition. We'll be fine, just wrapped in more blankets than we might like. If it were an elderly person living in a house it would be a much more serious issue.
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