Tuesday, January 09, 2007

Currys.digital Have Appalling Customer Service

In case anyone reading this lives in the UK, I would strongly advise not going to currys.digital as they have a wretched attitude to their customers. Tinseltroos bought a pricey new Freeview set-top box from them to replace the cheap and cheerful one she and Sisoftroos have been using for a while now. The new box, despite being five times as expensive as the one it replaces does not pick up as many channels and yet currys.digital won't take it back because it works fine in their store. The law in the UK states that goods sold must be:

Of satisfactory quality - goods must meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price and all other relevant circumstances. The quality of goods includes their appearance and finish, their safety and their durability. Goods must be free from defects, even minor ones, except where these defects have been brought to your attention by the seller (perhaps the goods are being sold as 'shop-soiled').

Fit for their purposes, including any particular purpose mentioned by you to the seller
- for example, if you are buying a computer game and you explain you want one that can be played on a particular machine, the seller must not give you a game that cannot be played on that machine.

As described
- on the package or a display sign, or by the seller. For example, if you are told that a shirt is 100% cotton, then it should not turn out to be cotton and polyester.

It's pretty clear that the goods are not "fit for purpose", i.e. watching TV at Tinseltowers not in the shop, and not "as described" since it promises to provide the Freeview channels and it doesn't. The above also demonstrates that it's not of "satisfactory quality" either. And yet Currys refused to take the device back. Bottom line here folks is don't buy anything from Currys, they're dreadful. And we're not alone in thinking that apparently.

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